shipping & returns

Shipping

Due to popular demand our larger shades are now PRE-ORDER items until further notice. We anticipate orders taking 4 weeks production time.

Once we've packed your shades, you will receive a confirmation email confirming that your order is on its way.

Tracking numbers / links are supplied in your confirmation email. 

If you miss your delivery, please check your local post office for collection and remember to take photo ID.

Standard Shipping, 4 - 7 business days

  • Australia           |   USD $20
  • Rest of World   |   USD $32

Will I Have to Pay Duties or Tax on Receipt of Goods? How is VAT Applied?

Lumiere Shades can not be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any customs, duties, foreign taxes, other fees which may be imposed, will rest with the customer. Please contact your local customs office if you would like to seek more information regarding taxes and duties. We will not reduce the price on any packages.

When goods are imported into a country with a VAT regime (such as the UK & EU as of 2021), import VAT is charged at checkout as a percentage of the value of the imported goods. In addition to the VAT, customs duties will also be payable by customers.

Returns

As much as we love our shades we understand you might not feel quite the same way. However our shades are made from sustainable materials which are all handmade and bespoke orders. Your shade is unique so please select carefully as we have had to implement the following policy in line with our environmental ethos. Please read below.

1. We do not accept a return based on colour discrepancy. Our linens are all hand dyed so there will be variations in batches of fabric colour. Also, the computer screen or mobile phone that you look at our products on may not truly represent the actual colours that they are in real life. Even though we try to photograph them to capture the closest possible match sometimes, there may be a slight variation which adds to the uniqueness of each piece.

2. We do not accept a return based on size discrepancy. Descriptions are available for each product with clear dimensions provided.

3. You, the customer is responsible for arranging and payment of all return shipments and any additional taxes or duties. We cannot be held responsible for return shipments that are lost in transit, so please make sure that you obtain tracking information for your return and insure your package appropriately.

4. Lumiere Shades is unable to refund any duties and or taxes paid.

5. The cost of the item only minus any taxes imposed to Lumiere Shades will be refunded if terms are agreed to.

6. No returns will be accepted unless agreed to by our team.

We are a small, family business creating beautiful handmade products in line with our belief that faster isn't always better. #slowliving

Faulty Goods

If the goods are deemed faulty, you can choose between a refund, exchange (if item is still available) or credit. Returns for faulty items must be received by Lumiere Shades within 14 days from the date of delivery by post.

Conditions

  • Returns and Exchanges processing time is generally 7-14 days from receipt of the goods.
  • Return shipping expenses are covered by the customer
  • The item must be in it's original condition to qualify for a replacement item or credit note for our online store
  • Sale items do not qualify for returns / exchanges - please choose your size/colour carefully or contact us for advice

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