Shipping & Delivery
Free Worldwide Shipping
Free Worldwide Shipping
We’re pleased to offer complimentary shipping on all orders — no matter where you are in the world.
Customs & Import Fees
Please note: Customs duties and import taxes are not included in our free shipping service. These charges are determined by your country’s customs authority and may vary.
We recommend checking with your local customs office if you’d like clarity before placing your order.
Order Processing & Delivery
Processing Time
Each Lumiere piece is made to order, slowly and carefully by hand. Please allow 1–2 weeks for us to craft, pack, and prepare your order for shipment.
Shipping Time
Standard DHL International Express (4-7 business days)
Shipping Method
Once dispatched, your parcel will usually arrive within 4–7 business days. You’ll receive a shipping confirmation with a DHL tracking link to follow your order’s journey.
If you're not available when your order arrives, DHL may leave a collection slip or redirect to a nearby service point. You may need photo ID to collect your package.